The tech glitch has made it difficult for passengers to board or book tickets and they are stranded at the airports
IndiGo airline has been facing a system outage since 12:30 pm on Saturday. This has affected flight movements and ground services across airports.
The tech glitch has made it difficult for passengers to board or book tickets and they are stranded at the airports.
Stranded Passengers Urge DGCA To Take Note
Several passengers have taken to social media platform X to share their plight, urging the Directorate General of Civil Aviation (DGCA) to take note.
@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice pic.twitter.com/LE57At4RC5— middleclasspilot (@daks_reaper) October 5, 2024
One of the passengers wrote, “@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering @DGCAIndia please notice.”
Another passenger wrote, “@IndiGo6E your services are down. I’m not able to book any Indigo flight on any platform including your own!”
@IndiGo6E your services are down. I’m not able to book any Indigo flight on any platform including your own!— The Middle Class Investor (@middleclss_desi) October 5, 2024
The airline replied to the passenger, writing, “Mr Priyatham, we regret your recent experience with the user interface. We request you to DM us your PNR along with a snapshot of the error to check and assist.”
IndiGo issues alert
The airline later took to X and wrote, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. (2/3)— IndiGo (@IndiGo6E) October 5, 2024
Assuring assistance to the stranded passengers, it wrote, “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time.”
